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Practice changes - have your say

Our survey is now closed.

Thanks to everyone who took the time to complete our survey. Over 1000 of you gave us your views and these responses are being used to help shape how our GP practices will work. Please keep checking this page for updates.

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Read our letter to patients here.

1. Why are changes being proposed?

We cannot continue to provide our GP services in the way we currently are, therefore, we have made the decision to start a period of engagement and consultation with our patients and stakeholders to find out how any proposed changes would impact them. This period of engagement and consultation is planned to run until 6 March 2023. There are several factors that have led to us making this decision, such as a difficulty in recruiting GPs, a high number of patients with complex needs, and the effect of having been through the Covid-19 pandemic. We must change our services to ensure our patients continue to receive high quality safe health and care services.

2. Have any decisions already been made?

No, we are now entering a period of consultation and the purpose of this is to understand more about how any proposed changes would affect our patients.

3. Are any practices closing?

We are currently merging sites to ensure we can continue to provide safe, high-quality health and care services. This does mean we may need to look at closing some sites to help consolidate our workforce, but most importantly this will not mean less appointments.

4. Will I still be able to see the same GP?

Yes, you will still be able to see your GP, however, it may be that you see your GP at one of our other practice sites. Our practice sites are Kingston Medical Centre, The Quays, Riverside Medical Centre and East Park GP Practice (CHCP Practice) and Bransholme Surgery, Southcoates & Marfleet Surgery and Field View Surgery (City Health Practice).

5. Will the telephone lines be affected?

We know that sometimes patients experience a longer wait time on the telephone lines than we would like. That’s why as part of this consultation we would like to get your opinions on creating a dedicated team who answer telephone calls to help reduce wait times on the phone.

6. What will happen with my appointments?

We will continue to offer appointments at all our practice sites as well as over the phone and online. If we need to offer you an appointment at a different site to your usual practice, we will let you know.

7. What if I do not drive?

We are committed to providing accessible care for everyone. All our practices are located on bus routes, so the majority of our patients should be able to access at least one of our practice sites, and shouldn’t have to travel more than one mile further for care. We also offer both telephone and online appointments, and home visits for housebound patients.

8. What about repeat prescriptions?

You can still order your repeat prescriptions in the way you usually would, and your prescriptions will still be sent electronically to your pharmacy of choice. There are several ways for you to order your repeat prescription, you can order them online or by emailing or ringing your usual practice.

9. What care can I expect in the future?

We need to know your thoughts and ideas on how services can be changed for the better. This is why it’s so important for you to get involved and share your opinions so we can make sure we are able to provide the right appointment for you, at the best time for you, using the easiest method for you.

10. How do I get involved?

We will be launching a survey in January 2023. You will be able to complete this survey online, face to face at your practice (specific dates will be given for each site) or over the phone. We will also be holding a drop-in event at each practice for you to come and ask questions. In the meantime, if you have any questions please email or contact your GP Practice. Our period of engagement and consultation will last 19 December 2022 until 6 March 2023, so it is really important that you let us know what you think.