Information for patients: what is going to change?

Background

As you know, we have been talking and listening to patients and stakeholders (like Councillors and MPs) about the changes we need to make in CHCP Practices and City Health Practices. We have listened carefully to what our patients think about the way we run our GP services. After looking at this feedback and carefully considering what patients say, we have picked out some themes:

Availability of appointments
Continuity of care (seeing the same clinician)
Travel
Single point of co-ordination
Understanding the services and keeping you informed
Telephone system
Booking appointments and ordering prescriptions online
Prescription issues
New and existing services

From these we have developed a model for the service that will help us meet our patient needs: This will have main sites and branch sites. The Quays and East Park practice will both be in the Wilberforce Centre on Story Street in Hull city centre. This will be the main site for CHCP Practice, with Riverside as a branch practice. The Kingston site will close and patients will be seen at The Quays. All patients at any of our CHCP practices will be registered under the main site practices of The Quays or East Park Practice but will be able to go to either the main site (Wilberforce) or branch site (Riverside) for appointments.

City Health Practice Ltd will have one main site at Southcoates Medical Practice, supported by two branch practices, Field View and Bransholme. Marfleet Lane Practice will close as a branch site. All patients will be registered under the main site at Southcoates but will be able to go to either Southcoates, Bransholme or Field View, depending on preference and appointment availability. Our commissioners and NHS England understand the need for change and have approved our proposals. Hull City Council’s Overview and Scrutiny Committee have also approved the model. If you wish, you can register at another of our practices practice if the change of location is not convenient; and of course you can register at a non CHCP/CHPL practice if you want to. The practice will support patients through the registration process or go to https://www.hullccg.nhs.uk/about-us/who-we-are/primary-care-networks for advice on moving to a different practice.

Next Steps

We are now starting the process of moving East Park practice to the Wilberforce Centre and closing Kingston Medical Centre. Our plan is to start moving clinics from 1 May 2023, but we will keep you informed through our websites and through information in practices.

We are very grateful to everyone who took the time to give us feedback; please carry on sharing your thoughts and opinions about the service with us, as they are invaluable in helping us create services that truly meet the needs of the people who use them.

Translated and Accessible Information

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